United States

Especially the Swiss review online offering of their respective city to 75 percent positive. “Compared with 2012 striking, however, that the satisfaction of almost all countries has declined: whereas in Germany the previous year is still 57 per cent of all Onliners at least satisfied” were with the offerings, there are only 47 percent 2013. The proportion of extremely dissatisfied”is in Germany seven percent 2012 to 12% 2013 and 2013 significantly increased in Austria by three percent 2012 on ten percent. Reliability of systems is one of the most important requirements of which is reliability of the systems to find except in the United States in all countries under the three main requirements for the use of E-government services. Equally important is this aspect with 86 percent in Germany as the criteria of data protection and data security as well as ease of use. “The reliability issue is even more important in the Switzerland and Austria: 87 percent (CH) and 91 percent of (A) the respondents Onliner specify here that them this aspect at least important” was. Also data protection and data security deem respondents in all countries remains one of the most important issues. Use barriers: lack of consistency and opaque structures in all six countries are different barriers of a trustworthy, comprehensive use of E-Government in the way.

64 Percent of Germans and 67 percent of Austrians criticize that the services can not fully handled via the Internet. In 2012, the values were significantly lower: 51 percent of Germans and 43 percent of Austrians said that lack of consistency for them against a more intensive use speaks of online Government services. A similar picture is evident with regard to the structure and navigation of the website. In the D the Unfathomability of the structures as use barrier more than half of the respondents feel-A-CH countries. In 2012, the values in these countries still amounted to less than 45 percent.

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